Waqas Ahmad

prima systems·Full-time

Receive incoming calls from patients to schedule appointments and address inquiries. Provide accurate and timely information regarding appointments, procedures, and medical services. Resolve patient concerns and issues effectively, using problem-solving skills and empathy. Provide technical support to patients via live chat tools and emails while keeping management in the loop. Work on insurance eligibility and benefits verification. Relay patient messages and questions to medical providers in a clear and concise manner. Maintain accurate and up-to-date patient records and documentation. Ensure adherence to company policies and procedures. Contribute to a positive and supportive team environment.

prg·Full-time

Engage with patients professionally to address inquiries, explain billing statements, and resolve issues. Verify insurance information, investigate discrepancies, and ensure accurate billing. Collaborate with teams to identify and rectify errors in claims processing. Verify insurance coverage eligibility and benefits. Provide patients with detailed explanations of medical billing processes, coding terminology, and insurance coverage. Communicate payment options effectively and assist patients with understanding and managing their bills. Provide excellent customer service by maintaining a positive and patient-centric approach.

american dispatch·Full-time

Engage U.S.-based clients via phone and email, resolving concerns and supporting service inquiries. Demonstrate professionalism in all customer-facing interactions. Handle high-volume inbound and outbound calls across various campaigns.