Waqas Ahmad

prima systems·Full-time

• Managed a high volume of patient inquiries and appointment scheduling. • Provided accurate and timely information on appointments, procedures, and medical services, enhancing patient communication and satisfaction. • Resolved patient concerns effectively using strong problem-solving skills and empathy, ensuring a positive patient experience. • Provided technical support to patients via live chat and email, improving accessibility and service efficiency. • Conducted insurance eligibility and benefits verification, contributing to accurate billing and streamlined operations. • Handled over 80 patient calls a day, relaying patient messages and questions to medical providers in a clear and concise manner. • Maintained and updated patient records and documentation in EHR systems while ensuring adherence to company policies and HIPAA compliance.

prg·Full-time

• Patient Communication: Engage with patients professionally to address inquiries, explain billing statements, and resolve issues. • Billing Accuracy: Verify insurance information, investigate discrepancies, and ensure accurate billing. • Process Improvement: Collaborate with teams to identify and rectify errors in claims processing. • Insurance coverage eligibility and benefits verifications. • Billing Education: Provide patients with detailed explanations of medical billing processes, coding terminology, and insurance coverage. • Payment Options: Communicate payment options effectively and assist patients with understanding and managing their bills. • Customer Service: Provide excellent customer service by maintaining a positive and patient-centric approach.

american dispatch·Full-time

• Engaged U.S.-based clients via phone and email, resolving concerns and supporting service inquiries • Demonstrated professionalism in all customer-facing interactions • Handled high-volume inbound and outbound calls across various campaigns.